Privacy policy
Customer Privacy Policy
At CLM Construction Supplies LTD the privacy and security of your personal data is of the utmost importance.
You have the right to see the data we hold on you, rectify that data and to request us to delete that data at any time.
1. Our Privacy Policy
1.1 CLM Construction Supplies LTD is defined as the data controller regarding all the information contained within this document.
1.2 This Privacy Policy sets out the way in which CLM Construction Supplies LTD collects and processes Personal Information of our customers.
1.3 By using our Services, you acknowledge that you have read, and agree to the terms of this Privacy Policy in relation to processing under legitimate interests.
1.4 This Privacy Policy is incorporated into and forms part of our terms & conditions of our services.
2. The information we collect
2.1 As part of becoming a customer, we collect your Personal Information. “Personal Information” means any information from which you, as a ‘data subject’, can be personally identified, including (for example) your name, email address, home address, telephone number, debit/credit card data or date of birth.
2.2 We collect your Personal Information when you purchase any of our products, this can be through our online checkout system or over the phone. Other ways we collect your data are as follows; using online contact forms and when you email us your details.
2.3 In addition, we may collect Personal Information through surveys which we undertake. Such surveys are voluntary and are anonymous where possible.
3. Your rights as a ‘data subject’
3.1 Under data protection law you retain the following rights over your personal data outlined in paragraph 3.2.
3.2 The right to access the data we hold about you
The right to rectification of any data that is inaccurate or incomplete.
The right to erasure of your data (also known as ‘the right to be forgotten’)
The right to restrict processing of your data
The right to data portability
The right to object to the processing of your data
Rights in relation to automated decision making and profiling.
4. Processing Personal Data
4.1 For the purpose of managing a regulated business within the Supplies and Construction Industry it is important for us to maintain a customer database. This database allows us to achieve our goal of selling and shipping our products to you once purchased, and protect your order if an issue has occurred.
4.2 In order to keep you up to date with our news and promotional offers, we create and send regular marketing information via direct marketing, SMS and email channels. In order to send you this information, we will gain your consent. This is usually obtained when purchasing our products.
4.3 Where it is necessary to comply with a legal obligation.
4.4 This consent can be withdrawn at any time by contacting the Data Specialist using the details at the end of this policy.
5. How we use your Personal Information
5.1 What personal information do we hold about you and why?
- This personal information is needed for the purposes of placing or receiving orders, chasing purchase orders, invoices and credit notes.
5.2 Who do we share your information with?
- We will never share any of your information without your permission.
6. Disclosure of your Personal Information
6.1 We may disclose your Personal Information to any of the following recipients:
- In certain situations, such as a direct delivery it may be necessary to share your details with suppliers/ customers. The data passed will be limited to that necessary to complete the order.
- Any data processor which enables us to manage systems or processes as part of any service or promotion offered to our members.
- Any law enforcement or regulatory body which have any reasonable requirement may have to access your Personal Information.
- In the event that we sell or buy any business, assets or shares in part or whole we may disclose your personal details to such relevant third parties involved.
7. Marketing Preferences
7.1 We will not send you unsolicited information regarding any third party’s products or services.
7.2 As part of the account registration process, you will have the opportunity to choose whether or not to receive information on our offers and promotions. This consent is subject to the data retention periods defined within this policy.
7.3 We will send you promotional marketing information and updates until such time that you inform us that you do not wish to continue to receive them or do not refresh your consent upon our request at the end of 5 years from the date of your consent. You may update your marketing preferences at any time by contacting us directly or by following the unsubscribe links on our website, emails or texts.
8. Accessing and Updating your Personal Information
8.1 You may update your Personal Information at any time by contacting us directly or the company data specialist using the details below.
8.2 You may obtain a copy of your Personal Information held by us by writing to us at The Data Specialist, CLM Construction Supplies Ltd, Unit 14, Barton Industrial Estate,
Etruria Way, Bilston, West Midlands, WV14 7LH. We require up to one month in order to respond to such requests.
8.3 Requests for access to your personal data are free of charge.
9. How long do we keep your data for?
9.1 We retain your data for no longer than is necessary. This length of time is different for each type of personal data that we hold. These retention periods are subject to change only where deemed necessary by the data specialist where there is a defined vital interest under data protection law.
10. Security
10.1 We use a number of methods to ensure that all customer information remains confidential. We have developed a comprehensive policy for data protection management which is reviewed and updated as necessary.
11. Contact information
11.1 Please contact us in writing to: