Refund & Returns Policy
Refunds & Returns
Any goods purchased must be returned within 28 days of purchase.
Please ask us for the returns address as some items may need to be sent back to the manufacturer.
All returns must be confirmed by us prior to them being returned. A Returns Authorisation Code must be obtained from us before returning your item(s). Contact our Sales Team on 01902 498915 or emailing email@example.com.
Products being returned or cancelled are subject to a minimum of 15% handling fee of the original price of goods (excluding shipping) and a maximum of 50% unless made to order (see below conditions relating to custom built goods). All shipping costs are to be covered by the customer unless in the event of faulty goods. If returning a product for an alternative with a different price, we will either return the difference (less the handling fee) or request the difference if the new product is more expensive. We regret that we must charge all non-faulty goods returned, a 15-50% handling fee depending on the product group. Made to order goods are subject to the above returns restocking fees. We are charged this by our suppliers and therefor do not make profit on these. Faulty goods can be returned for repair. If the repair is unsuccessful, then a replacement will be provided. If the product is still unfit, then a full refund may be given at the managements discretion.
‘Custom Built Goods’ or ‘Products Built to Order’, may be subject to a return/restocking fee of up to 100%.
Spare parts are subject to a 50% return/restocking fee.
We regret that we are unable to accept returned goods in a ‘used’ condition. Additionally, none of the goods to be returned should have been removed from their original packaging. They must be in their delivered state, unused and unmarked, and in a sellable condition.
When returning goods that we believe have been ‘used’, it is the decision of management to assess the condition of the goods and consult the manufacturers in order to achieve a decision.
Further details of this process can be requested by contacting our Sales Team on 01902 498915 or emailing firstname.lastname@example.org.
*Correct as of October 2022.